Orders
How do I place an order?
Browse the store, select your item, choose your size or variation, then complete checkout securely.
Can I change or cancel my order?
Orders can only be changed or cancelled before production begins. Contact us immediately at [email protected].
I didn’t receive a confirmation email
Please check your spam or junk folder. If you still cannot find it, contact [email protected].
Shipping & Delivery
How long does delivery take?
UK delivery is estimated at 5–10 business days. Europe is 7–12 business days, and international delivery is 7–15 business days.
Why is my order taking longer?
Many items are made-to-order. Production usually takes 2–5 business days before shipping. Delays may also happen during busy periods.
Do you provide tracking?
Yes, tracking details will be sent once your order has been dispatched, where available.
My order says delivered but I don’t have it
Please check with neighbours and your local courier first. If it is still missing, contact [email protected].
Returns & Refunds
Do you accept returns?
We do not accept returns for change of mind or incorrect size selection because many products are made-to-order.
What if my item is damaged or incorrect?
Contact [email protected] within 7 days of delivery. Include your order number and clear photos of the issue.
Will I get a refund or replacement?
If your claim is approved, we may offer a replacement, refund, or store credit depending on the situation.
Payments
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and Klarna/Clearpay where available.
Is payment secure?
Yes. Payments are processed securely by trusted payment providers. We do not store your card details.
Sizing & Products
How do I choose the right size?
Please check the size guide on each product page. If you are between sizes, we recommend sizing up.
Will the product look exactly like the photos?
We aim to represent products accurately, but slight differences may occur due to lighting, screen displays, and production variations.
General
Where are your products made?
Our products are made-to-order and fulfilled through trusted production partners.
Do you offer discounts?
Yes. Sign up to our newsletter for 10% off your first order. Minimum spend £50. Excludes sale items.
How can I contact HWING Clothing?
For general enquiries, email [email protected]. For returns, email [email protected].