Effective Date: 25 April 2026
Website: https://shop.h-wing.net
1. Order Processing
All orders are processed within 1–3 business days.
As many of our products are made-to-order, production begins shortly after your order is placed.
During peak periods, processing times may be slightly longer.
2. Production Time
Most items are produced within:
2–5 business days
This is separate from shipping time.
3. Shipping Time
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- International: 7–15 business days
These are estimates and not guaranteed delivery times.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
5. Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
6. Delays
We are not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping details provided at checkout
7. Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Lost or Stolen Packages
If your order is marked as delivered but you have not received it:
- Please check with neighbours or your local courier
- Contact us at [email protected]
We will assist where possible, but we are not liable for lost or stolen packages after delivery confirmation.